Warm regards,
Customer Experience Team | BlackBull Markets
Kind regards,
Customer Experience Team | BlackBull Markets
Regards,
Customer Experience Team | BlackBull Markets
Kind regards,
Customer Experience Team | BlackBull Markets
Thank you for your feedback. We understand your concern regarding the spreads, especially around day changes and news events. Spreads can indeed widen during volatile market conditions, but we’d be happy to look into your specific case to determine if anything out of the ordinary occurred. Please reach out to our trade support team at support@blackbull.com so we can investigate further. For the tightest spreads possible, we also recommend our Prime account, which offers some of the lowest spreads available. If you need any further assistance, our team is available via live chat, phone, or email.
Kind regards,
Customer Experience Team | BlackBull Markets
Thank you for your feedback. We are sorry to hear about your experience and take such concerns very seriously. We’d like to assure you that our platform is designed to operate transparently, and we are committed to investigating any issues. Regarding the stop loss and take profit problems you've mentioned, we encourage you to contact our trade support team directly at support@blackbull.com so we can look into what happened with your specific trades. We want to understand why these issues occurred and resolve them promptly. If you need further assistance, we are available anytime via live chat, phone, or email.
Kind regards,
Customer Experience Team | BlackBull Markets