City Index

Broker Broker Broker
Trade
4.0
170 RatingsAbove Average
2.1k
Traders
301
Ideas
752
Followers
4.0
170 RatingsAbove Average
2.1k
Traders
301
Ideas
752
Followers
Trade
Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!
Thank you for your 5-star review! We are glad to hear you are enjoying your experience with us. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
One of the worst brokers I have ever traded with. They dont allow Micro Lot trading (0.01 Lot). Their minimum trading size is 0.1 Lot or 10,000 Units. All other broker that I have worked with allow micro Lot trading. They don't even provide Volume data on the charts, when I selected Volume indicator, it says - "this vendor does not provide volume data". Volume is the single most import data you need for trading Immediately withdrew all my money from the live account, but guess what? it takes upto 10 Business days for the funds to reach your account. On top of that they have a 15AUD inactivity fee if you dont trade. I will close my account as soon as I receive my funds. One of the biggest RIF-OFF brokers out there. What a waste of time and money. Never chose this broker even if its the last option. No wonder they have got 4-star rating
We appreciate your feedback. While we wish we could provide a true volume indicator for our clients, the unfortunate reality is that FX is an “Over-the-Counter” (OTC) market, so there is no centralized exchange from which brokers can pull volume data. For this reason, we do not have it available. However, we do have multiple different types of helpful indicators that would give you a clear and meaningful analysis to help you make better trading decisions.
We’re sorry to hear about your recent experience with your withdrawals. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We do ask for 3-5 business days for a withdrawal to be reflected in your bank account once processed on our end. If your funds have not reached your bank account after 5 business days, please continue to chat to our Client Support team for assistance. For help, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com.
Very good
We’re happy to hear that you’re enjoying our trading platform and we appreciate your review. How can we turn that 4-star review into a 5-star? Please reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. Thanks for choosing City Index
Keep Rejecting my Trade.
Thank you for your review. We're sorry to hear your experience with us has not been what you had anticipated. We are happy we were able to assist you through chat. For additional questions, please contact our support team directly.
Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!
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