it was great but now i have to keep logging back in every 10/15min very frustrating
Dear Client,
We appreciate you taking the time to share your feedback.
We sincerely apologize for the connectivity issues you've encountered. We understand the inconvenience this may have caused and we'd like to assure you that this was a temporary problem.
Our team has worked hard to resolve the issue and we’re pleased to inform you that it has now been fully addressed.
We greatly value your experience with our platform and would kindly ask that you evaluate our service based on the current performance.
Thank you for your patience and continued trust in us.
We remain at your full disposal.
Best regards,
FXCM Support Team
We appreciate you taking the time to share your feedback.
We sincerely apologize for the connectivity issues you've encountered. We understand the inconvenience this may have caused and we'd like to assure you that this was a temporary problem.
Our team has worked hard to resolve the issue and we’re pleased to inform you that it has now been fully addressed.
We greatly value your experience with our platform and would kindly ask that you evaluate our service based on the current performance.
Thank you for your patience and continued trust in us.
We remain at your full disposal.
Best regards,
FXCM Support Team
Very unstable, keep disconnecting every 5-15 minutes.
Dear Client,
Thank you for sharing your feedback with us.
We sincerely apologize for the connectivity disruptions you’ve experienced. We completely understand how inconvenient this must have been, and we want to reassure you that this issue was temporary.
Our team has been working hard to resolve it and we are happy to confirm that the issue has now been fully resolved.
We highly value your experience on our platform and kindly ask that you evaluate our service based on its current performance.
Thank you for your patience and continued trust in us.
If you encounter any further issues, please feel free to reach out to us.
Kind regards,
FXCM Support Team
Thank you for sharing your feedback with us.
We sincerely apologize for the connectivity disruptions you’ve experienced. We completely understand how inconvenient this must have been, and we want to reassure you that this issue was temporary.
Our team has been working hard to resolve it and we are happy to confirm that the issue has now been fully resolved.
We highly value your experience on our platform and kindly ask that you evaluate our service based on its current performance.
Thank you for your patience and continued trust in us.
If you encounter any further issues, please feel free to reach out to us.
Kind regards,
FXCM Support Team
Connecting keeps breaking every 5 - 10 minutes
Dear Client,
Thank you for sharing your thoughts with us.
We deeply apologize for the connectivity issues you’ve recently encountered. We completely understand the frustration this may have caused and we want to assure you that the problem was temporary.
Our team has worked tirelessly to resolve the situation and we’re pleased to inform you that everything has now been fully corrected.
We greatly value your experience with our platform and kindly ask that you assess our service based on its current performance.
We appreciate your understanding.
If you experience any further issues, please don’t hesitate to contact us.
Best regards,
FXCM Support Team
Thank you for sharing your thoughts with us.
We deeply apologize for the connectivity issues you’ve recently encountered. We completely understand the frustration this may have caused and we want to assure you that the problem was temporary.
Our team has worked tirelessly to resolve the situation and we’re pleased to inform you that everything has now been fully corrected.
We greatly value your experience with our platform and kindly ask that you assess our service based on its current performance.
We appreciate your understanding.
If you experience any further issues, please don’t hesitate to contact us.
Best regards,
FXCM Support Team
very unstable, I am looking for a new platform
Dear robertadamjones,
Thank you for the time taken to share a feedback.
Would you mind elaborating in what way you are referring to the platform being unstable.
If you are referring to connectivity issues, we would like to sincerely apologize if any recent ones have been in place.
We are aware of an issue which was ongoing for a short period of time and we would like to inform you that the issue has been addressed and completely resolved.
Your experience with our platform is incredibly important to us, and we kindly ask that you evaluate our service based on its current performance.
We remain at your service.
Regards,
FXCM Support Team
Thank you for the time taken to share a feedback.
Would you mind elaborating in what way you are referring to the platform being unstable.
If you are referring to connectivity issues, we would like to sincerely apologize if any recent ones have been in place.
We are aware of an issue which was ongoing for a short period of time and we would like to inform you that the issue has been addressed and completely resolved.
Your experience with our platform is incredibly important to us, and we kindly ask that you evaluate our service based on its current performance.
We remain at your service.
Regards,
FXCM Support Team
The broker itself, so far, is not bad (despite expensive spreads on XAUUSD), but the problem I faced is mainly technical. Specifically:
Today, Monday, March 17, 2025, I was logged out more than 20 times on TradingView. Some of these logouts happened at very bad times (during anticipated entries or trade amendments). Moreover, initially, my TP/SL was also amended unexpectedly on its own.
I tried using various devices (without being logged in elsewhere), but the problem persisted. I hope it gets resolved starting tomorrow.
Dear Psifiakos,
Thank you for sharing your feedback.
We sincerely apologize for the recent connectivity issues you experienced.
We understand how frustrating this can be, and we want to assure you that this was a temporary situation.
Our team has worked diligently to resolve the issue, and we are happy to inform you that it has been fully addressed.
We truly value your experience with our platform and we ask that you kindly evaluate our service based on the current performance.
Thank you for your understanding and continued trust in us.
Should you encounter any further issues, please don’t hesitate to reach out to our support team.
Regards,
FXCM Support Team
Thank you for sharing your feedback.
We sincerely apologize for the recent connectivity issues you experienced.
We understand how frustrating this can be, and we want to assure you that this was a temporary situation.
Our team has worked diligently to resolve the issue, and we are happy to inform you that it has been fully addressed.
We truly value your experience with our platform and we ask that you kindly evaluate our service based on the current performance.
Thank you for your understanding and continued trust in us.
Should you encounter any further issues, please don’t hesitate to reach out to our support team.
Regards,
FXCM Support Team
