Reviews from actual traders
Awesome
Good fast execution with low fees. Perfect combo for intraday trading and scalping. Thank you Optimus
It's fantastic to hear that you're enjoying the combination of fast execution and low fees, especially for strategies like intraday trading and scalping, where every second and penny counts! Thank you for choosing Optimus Futures, and we're glad to be part of your trading journey. If there's anything more we can do to enhance your experience or if you have any questions, please don't hesitate to reach out. Happy trading!
Best,
Optimus Futures
Best,
Optimus Futures
Excellent customer service
It's great to hear that you're pleased with the customer service! Excellent support is crucial, and we strive to maintain high standards to ensure your experience is as smooth as possible. We're always here to listen and assist if there's anything else you need or further feedback you'd like to share. Thank you for your positive feedback!
Best,
Optimus Futures
Best,
Optimus Futures
awesome
Thank you so much for your feedback! We're thrilled to hear you think we're awesome. Let us know if there's anything else we can do for you. We're here to help!
Best,
Optimus Futures
Best,
Optimus Futures
Very satisfied, especially with tech support.
It's great to hear you're very satisfied, particularly with the tech support! Reliable technical support is crucial for a seamless trading experience. Please let us know if there's anything specific that stands out or if you have any suggestions for further improvements. Your feedback helps us continue to enhance our services and support. Thank you for sharing your positive experience!
Best,
Optimus Futures
Best,
Optimus Futures
Great Execution!
It's fantastic to hear that you're experiencing great execution! Efficient and reliable execution is vital to a successful trading experience. Please let us know if there's anything else we can do to enhance your trading or if you have further feedback. Happy trading!
Best,
Optimus Futures
Best,
Optimus Futures
Great team, great service, and they deliver as advertised!
It’s wonderful to hear such positive feedback! Knowing that our team and services meet your expectations and that we deliver as advertised is very encouraging. We strive to maintain this level of service and are glad it’s making a difference for you. If there’s anything more we can do to support your experience or any other feedback you have, please don’t hesitate to reach out. Thank you for your support!
Best,
Optimus Futures
Best,
Optimus Futures
I've been using Optimus for a week now and have had mixed experiences, which I'll outline here.
Data: Their data and execution speed for contracts are excellent—much better than TradeStation. While there's room for improvement in speed, I haven't encountered any issues. Every order is filled accurately, and I hope they continue to maintain this high quality. I've checked the data quality and haven't noticed any red flags like unexpected shadows or discrepancies compared to CME data from other brokers—definitely a plus!
Costs: I'm pretty happy with the costs so far.
Margins: Their overnight margin is okay, but the rates on their website aren't always up-to-date, which can lead to margin calls. For example, their site lists the margin for MGC as $800, while CME lists it as $1,000. I was liquidated due to this discrepancy (based on the site I needed $880, but CME required $1,100). This cost them two stars from me—Optimus needs to keep their site updated. I trade MYM and MGC, and the maintenance margins for both are outdated. This was a learning lesson to check CME before relying on the Optimus website.
Customer Service: The first layer of customer service is just okay—their tone isn't very friendly. However, their tech support is tremendously helpful, knowledgeable, and friendly. I spoke with a tech support rep, Matt, who was extremely helpful, knowledgable, and nice. I appreciate his time and clarifications.
Ease of Money Transfer: This could be improved. Currently, there's no ACH option for withdrawals—only checks or wires. Adding ACH would be great.
Thanks for your support. Keep up the high-quality product.
Thank you for your detailed review and feedback. Through insights like yours, we can continue to improve and better serve our trading community.
Data and Execution: We are pleased to hear that you find our data quality and execution speeds to be superior. We are committed to maintaining and enhancing these aspects to ensure our traders have the best tools at their disposal. However, data is a 3rd party integration, and you should always have a backup phone for the trading desk in case the data feed gets interrupted.
Costs and Margins: We understand the importance of accurate and current information regarding the margin rates. On our margin page, we advise traders to "For current margin rates, please contact us or visit the exchanges’ Websites listed on our Exchange Access Page." This is especially crucial as CME and other exchanges can frequently update margin requirements, which can be challenging to reflect in real-time on our site. We encourage all traders, particularly those with extensive trading experience, to utilize these resources to ensure they have the most up-to-date information. Having said that, we will make more effort to get it updated.
Customer Service: We are glad that Matt could provide you with the support you needed, and we will strive to ensure all our customer service interactions meet this standard of helpfulness and friendliness.
Ease of Money Transfer: We appreciate your feedback on the ease of money transfers. We are excited to announce that ACH options are on the way, aiming to make the withdrawal process as convenient and efficient as possible for our clients.
Thank you once again for your support and constructive feedback. We are here to support your trading journey and are continually working to enhance our services to meet and exceed your expectations.
Best,
Optimus Futures
Data and Execution: We are pleased to hear that you find our data quality and execution speeds to be superior. We are committed to maintaining and enhancing these aspects to ensure our traders have the best tools at their disposal. However, data is a 3rd party integration, and you should always have a backup phone for the trading desk in case the data feed gets interrupted.
Costs and Margins: We understand the importance of accurate and current information regarding the margin rates. On our margin page, we advise traders to "For current margin rates, please contact us or visit the exchanges’ Websites listed on our Exchange Access Page." This is especially crucial as CME and other exchanges can frequently update margin requirements, which can be challenging to reflect in real-time on our site. We encourage all traders, particularly those with extensive trading experience, to utilize these resources to ensure they have the most up-to-date information. Having said that, we will make more effort to get it updated.
Customer Service: We are glad that Matt could provide you with the support you needed, and we will strive to ensure all our customer service interactions meet this standard of helpfulness and friendliness.
Ease of Money Transfer: We appreciate your feedback on the ease of money transfers. We are excited to announce that ACH options are on the way, aiming to make the withdrawal process as convenient and efficient as possible for our clients.
Thank you once again for your support and constructive feedback. We are here to support your trading journey and are continually working to enhance our services to meet and exceed your expectations.
Best,
Optimus Futures
The Hidden Gem of IB's.
That's a fantastic endorsement—thank you! Being referred to as the "Hidden Gem of Introducing Brokers" is quite a compliment. We strive to offer exceptional service and value that might not always be in the spotlight but truly stands out to those who discover us. If there's anything specific that you've appreciated or if you have suggestions for how we can further enhance our services, please let us know. We're here to make your trading experience the best it can be!
Best,
Optimus Futures
Best,
Optimus Futures
Trades are not registering on Ironbeam!
Thank you for bringing this to our attention. We understand your concern and would like to address it:
1. Exchange Outage: The exchange you traded on experienced an outage.
2. Trade Processing: As a result, trades were added to your account the following day.
3. Verification: Our support team has walked you through the process, confirming that all trades were added accurately, matching your trading activity.
4. External Factors: While some circumstances are beyond Optimus Futures' direct control, we're committed to addressing them.
5. Customer Support: We assist all customers, regardless of the error's origin.
At Optimus Futures, we strive for transparency and excellent customer service. If you have any further questions or concerns, please don't hesitate to contact our support team. We hope this explanation is satisfactory, and kindly reconsider your low review.
Best,
Optimus Futures
1. Exchange Outage: The exchange you traded on experienced an outage.
2. Trade Processing: As a result, trades were added to your account the following day.
3. Verification: Our support team has walked you through the process, confirming that all trades were added accurately, matching your trading activity.
4. External Factors: While some circumstances are beyond Optimus Futures' direct control, we're committed to addressing them.
5. Customer Support: We assist all customers, regardless of the error's origin.
At Optimus Futures, we strive for transparency and excellent customer service. If you have any further questions or concerns, please don't hesitate to contact our support team. We hope this explanation is satisfactory, and kindly reconsider your low review.
Best,
Optimus Futures
Stellar customer service so far
We're thrilled that our customer service has hit the mark for you! We strive for stellar service, and your feedback lights up our day. If you need anything more or have ideas on how we can make your experience even better, give us a shout. We're always looking for ways to shine even brighter!
Best,
Optimus Futures
Best,
Optimus Futures
Its good
It's great to hear that you're satisfied!! If there's anything specific you need help with or if you have any questions, just let us know. We are here to assist you.
Best,
Optimus Futures
Best,
Optimus Futures
great service! Thank you jake
It's wonderful to hear you've received great service and that Jake was able to make a positive impact! If there's anything else you need help with or further feedback you’d like to share, please feel free to reach out. Thank you for your kind words!
Best,
Optimus Futures
optimusfutures.com
Best,
Optimus Futures
optimusfutures.com
Service is the best. thanks
It's fantastic to hear you're so pleased with the service! If there's anything more you need or if you have any questions, feel free to reach out. Thank you for your feedback!
Best,
Optimus Futures
Best,
Optimus Futures
The fee are extremely high beware
Thank you for your feedback. I'd like to clarify that we strive to maintain competitive pricing, offering standard fees that are lower than many leading brokerages.
We understand the importance of transparency:(optimusfutures.com/Futures-Trading-Pricing.php) and value for our clients. If you have specific concerns or questions about our fee structure, we're more than willing to discuss them and provide detailed information to ensure clarity and satisfaction. Your trust and confidence in our services are paramount to us.
Best,
Optimus Futures
We understand the importance of transparency:(optimusfutures.com/Futures-Trading-Pricing.php) and value for our clients. If you have specific concerns or questions about our fee structure, we're more than willing to discuss them and provide detailed information to ensure clarity and satisfaction. Your trust and confidence in our services are paramount to us.
Best,
Optimus Futures
Great customer service! Fast responses and helpful!
It's fantastic to hear that you're pleased with the customer service! Fast and helpful responses can make a big difference in your overall experience. If there's anything more you need or further questions you have, feel free to reach out. Thank you for sharing your positive feedback!
Best,
Optimus Futures
Best,
Optimus Futures
The customer services is great. I have no complaints.
It's wonderful to hear that you're satisfied with the customer service! If there's anything else you need or if you have any questions in the future, don't hesitate to reach out. We're here to help. Thank you for your positive feedback!
Best,
Optimus Futures
Best,
Optimus Futures
Great
I'm glad to hear that you're happy! If there's anything else you'd like to discuss or any further questions, just let us know. Optimus Futures is here to help!
Best,
Optimus Futures
Best,
Optimus Futures